September 2012 Marketer of the Month - Pettit Oil Company
Offering "Professional Friendly Service," Pettit Oil, September's Marketer of the Month, has been serving the lubricants needs of western Washington for more than 80 years. "Pettit Oil provides remarkable customer service with its tremendous 'can do' attitude," says MSR Dennis "Duck" Hammons. "In fact, its mascot, Pettit Pete, boasts the company's motto, "Your Friendly Fuel People."
Jack Pettit established Pettit Oil with a specific mission in mind - to provide second-to-none customer service within a family atmosphere. Today, current owners Norm and Linda Sather continue to embrace this founding principle. "Our products are not unique; people can get lubricants and fuels from other suppliers and competitors," states Chris Williams, Senior Vice President of Operations, who has worked at Pettit Oil for 21 years. "What's unique is the way we provide our service, constantly working at exceeding customers' expectations. Over the years, the common thread has always been the relationships we build with our customers."
Pettit Oil operates out of its new corporate office in Lakewood, Wash., with additional distribution facilities in Hoquiam, Port Angeles, Port Townsend and Forks, Wash. The company serves multiple industries but focuses heavily on the industrial and automotive lubricant segments with an emphasis on marine, logging, construction, saw mill, paper machine and passenger car applications. "I started working at Pettit Oil in 1991. Since then, we have grown our lubricants supply from 300,000 to about a million gallons a year," said Williams. "Even though we have expanded significantly, our values haven't changed. We respect our customers and aim to exceed their expectations every day."
Williams credits the company's lubricants success to its incredible team of trained lubricant industry specialists and General Managers, Dan Curto and Roy Coady, and their relationship with Phillips 66 Lubricants. "We are huge supporters of Phillips 66 Lubricants," he shares. "Everyone there is always willing to help us out, no matter the circumstance, and consistently provides friendly service, making it easy for us to work together."
Pettit Oil has worked with Phillips 66 Lubricants for more than 20 years and has found great success with Kendall Motor Oil and 76-branded lubricants. "When we talk to customers about their needs and problems, these brands and products sell themselves," Williams attests. "Easy sells are far and few between, but 76 products certainly help; customers trust the Phillips 66 Lubricants name."
In addition to providing quality petroleum products and related services, Pettit Oil pledges its time and resources to local endeavors and charities, adopting one primary cause - the annual Pettit Fall Classic Golf Tournament, which benefits the Greater Lakes Mental Healthcare organization. After this year's donation, the company has donated close to $500,000 to improve mental health.
Congratulations to Pettit Oil and its wonderful accomplishments! We look forward to your future endeavors.